You can place an
order directly through our website by selecting your preferred fragrance or
product, adding it to your cart, and completing checkout with your delivery and
payment details.

Once you have placed your order, you will receive timely updates in your email and WhatsApp until the parcel is delivered successfully.

Order cancellation
requests can only be accepted if the order has not yet been processed for
shipping. To request a cancellation, please contact us as soon as possible with
your order number.

If your order has not
yet been shipped, we will do our best to support address changes. Please
contact us as soon as possible with your order number and updated delivery
details.

Yes. We ship worldwide, so customers can order I’m Rasasi fragrances internationally through imrasasi.com

Orders within the UAE are usually delivered within 24 hours. International orders are usually delivered within 2–4 days, depending on the destination country and customs clearance.

Shipping charges vary depending on the destination country and package weight. As the package weight increases, the shipping cost per item may become lower. The final shipping cost will be shown at checkout before you complete your order.

Yes. We offer free international shipping on eligible orders, usually between 3–5 kg depending on the destination country. Please check the checkout page to view the free shipping threshold for your country.

No. Customs duties, import taxes, or any additional charges applied by the destination country are not included in the shipping cost. These charges are the responsibility of the customer and may vary depending on the destination country, package weight, order value, and local customs regulations.

Once your order has been shipped, tracking support is available through WhatsApp or email. You can contact us on WhatsApp at +971 50 503 1220 or email hello@imrasasi.com with your order number.

You will be charged when your order has been approved and verified.

You can make a secure online payment using a Visa, MasterCard, Samsung Pay, Apple Pay, Diner’s International or you can opt for cash on delivery.

The security of your payment information is very important to us. All the financial transactions are carried out via secure payment gateways.

Once you complete your payment, an invoice will be sent to your email.

For hygiene and safety reasons, we do not accept returns or exchanges on perfumes, fragrances,
or personal care products unless the item received is damaged, defective, or
incorrect.

Please contact us as soon as possible through WhatsApp at
+971 50 503 1220 or email hello@imrasasi.com. Kindly include your order number,
a clear description of the issue, and photos or videos of the damaged or
incorrect item and packaging.

Refunds are only applicable in cases where the received item
is damaged, defective, or incorrect and has been reviewed and approved by our
team.

Yes. All products sold on imrasasi.com are 100% authentic I’m Rasasi products

Each product page includes fragrance details such as notes, fragrance family, and product
description to help you choose. You can explore fragrances based on your
preferred scent profile, such as fresh, floral, woody, musky, oriental, fruity,
or spicy.

Fragrance longevity varies depending on the perfume concentration, ingredients, skin type, weather, and how it is applied. For best results, apply fragrance to pulse points such as the wrists, neck, and behind the ears.

Store your perfume in a cool, dry place away from direct sunlight, heat, and humidity. Proper storage helps maintain the fragrance quality for longer.

Store your perfume in a cool, dry place away from direct sunlight, heat, and humidity. Proper storage helps maintain the fragrance quality for longer.

Yes. I’MRASASI products are available at our UAE & KSA stores.

You can visit us at our store locations in Ras Al Khaimah and Al Ain. For exact store details, directions, or assistance, please contact us on WhatsApp at +971 50 503 1220 or email hello@imrasasi.com.

You can contact us through WhatsApp at +971 55 633 2937 or email hello@imrasasi.com. Our team will
be happy to assist you.

Please include your full name, order number, contact details, and a clear description of your request so our team can assist you quickly.